Hello,
This is an important reminder that all boxes must be updated to the latest configuration in order to function properly.
If your box has not yet been updated, please complete the configuration update as soon as possible.
If you are unsure how to update your box or are still experiencing issues, please review the instructions below:
Video walkthrough (step-by-step):https://myboxsupport.screencasthost.com/config-update
Subscriber explanation of the update process:https://myboxsupport.screencasthost.com/user-config-update
These resources show exactly how to check your configuration version and how to manually run the update if needed.
If you previously opened a support ticket and your issue has now been resolved, please close your ticket as soon as possible. Closing resolved tickets allows our support technicians to focus on assisting subscribers who are still actively experiencing issues.
If you are still having problems after completing the configuration update, please keep your ticket open or submit a new one with details about the issue.
We appreciate your cooperation and patience as we complete this update and work through remaining support requests.
Thank you,The MyBoxSupport Team