Important: Steps to Access Live Server 2 After Configuration Update

TL;DR (Please Read)

• A configuration update has been sent to all boxes

• Live Server 1 and Live Server 2 are being enabled on all active accounts

• Follow this video exactly to regain access: https://myboxsupport.screencasthost.com/config-steps

• Support is temporarily not responding to tickets due to extremely high volume

• Verify invoice status, internet connection, login accuracy, and restart your equipment

This is an important update regarding the recent configuration changes and access to Live Server 2.

What’s Happening Right Now

• A configuration update has been pushed to all boxes.

• Our team is actively updating all active server accounts so that Live Server 1 and Live Server 2 are accessible.

• Due to an overwhelming number of tickets and a short time frame to restore service, support is temporarily not responding to tickets while we focus on getting all subscribers back online.

How to Access Live Server 2 (Box Users)

Please follow the steps in this video exactly to ensure your box is properly updated:

Configuration Update Walkthrough (Video): https://myboxsupport.screencasthost.com/config-steps

This video walks you through:

• Refreshing your configuration

• Selecting the correct server

• Confirming access to Live Server 2

Important: Skipping steps or rushing through the process may prevent the update from applying correctly.

Additional Tips If You’re Still Having Issues

Before opening or reopening a ticket, please review the following:

• Invoice Status
  Ensure your invoice is fully paid and your account is active.

• Internet Connection
  Confirm your internet service is active, stable, and not experiencing outages.

• ISP Blocking
  Some internet providers block or throttle streaming traffic.
  If possible, test with a different network (for example, a mobile hotspot).

• Login Details
  Double-check your username and password.
  Login credentials are case-sensitive.

• High-Demand Events
  Major live events can cause buffering, playback errors, or slower loading times due to heavy traffic. These issues typically improve as demand normalizes.

• Restart Equipment
  Restart your box and router/modem after completing the configuration update.

• Account Sync Time
  Allow time for your account to fully sync across servers after completing the steps.

A Quick Request

If your service is restored after completing these steps, please close your ticket so we can focus on subscribers who are still offline.

We appreciate your patience while we work through this high-volume situation and restore service for everyone.

Thank you for your understanding and support,

MyBoxSupport Team