Dear valued members,
I hope this message finds you well.
It has come to our attention that a technical glitch within our system has led to some members receiving duplicate plans on their recent invoices, resulting in inadvertent double charges for this month. While our team was able to rectify most of these discrepancies before invoices were issued, unfortunately, some payments were already processed.
As a consequence of this error, affected members may notice an extension of their plan duration by 2 months instead of the usual 1. We kindly request that you review your financial records to confirm if you have been subject to double charges. If so, we sincerely apologize for any inconvenience caused and encourage you to promptly open a support ticket at https://myboxsupport.com/submitticket.php so we can swiftly address this matter.
In the event that you wish to seek a refund and have your plan reinstated to its original 1-month duration, please don't hesitate to inform us. To expedite the refund process, we are currently offering reimbursements through various platforms including Cash App, Venmo, Zelle, and Paypal. If any of these options are suitable for you, please inform us accordingly.
Thank you for your understanding and cooperation as we work diligently to resolve this issue and ensure the seamless delivery of our services.